Vehicle Location Service Help

Getting Started

Follow these steps to set up and start using the vehicle location service:

1. Access the web portal and create an account.
2. Install the tracking device in your vehicle, following the manufacturer’s instructions.
3. Log in and link the device to your account by entering the unique device ID provided with the tracker.
4. Confirm your tracker is active by checking the real-time map in the app or web portal.

Using the Service

Discover the key features of the service and how to use them effectively:

1. Real-time tracking: Open the app or portal to view the current location of your vehicle on the map.
2. Geofencing: Set up virtual boundaries and receive notifications if the vehicle enters or exits these areas.
3. Location history: Access past routes and stop details through the history section of your dashboard.
4. Alerts: Enable notifications for movement, idle time, or specific events to stay updated.

Troubleshooting

Having issues? Here are some common problems and their solutions:

1. No location updates: Ensure your tracking device has power and a stable GPS signal. Restart the app or refresh the portal.
2. Device offline: Check the device’s power source, and ensure cellular connectivity is active.
3. Incorrect location data: Reposition the device to improve signal reception and recalibrate if necessary.
4. Persistent issues: Contact our support team through the Help section in the app or call us directly.

Frequently Asked Questions

Quick answers to commonly asked questions:

• How do I add another vehicle? Navigate to the dashboard, select ”Add Vehicle,” and enter the new device ID.
• Can I monitor multiple vehicles? Yes, you can add and manage multiple vehicles under a single account.
• What happens if my tracker is stolen? Contact support immediately to lock or deactivate the device remotely.
• How do I update my account details? Go to the profile section in the app or portal to make changes.